BWS Balcombe Road Mentone

Reviews of BWS Balcombe Road Mentone

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  Floris Cooymans Added October 29, 2022

  ★ ★ ★ ★ ★
  I just placed my order which went smooth. Its for a surprise...and have 2 questions:
  How can I avoid receiving the receipt with my order (is a surpricse)…
  2) you also sent a tekst message before arrival of shipment - great! Hope its not about the content , but more in general ”your parcel”…
  Thnx for
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  Manish Wadhera Added October 28, 2022

  ★ ★ ☆ ☆ ☆
  Visited store at 4:20 on 7-12-21.
  Okay prices but Staff seems rude. Answer to my simple question about gift options was “How do i know?”
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  Michael Davis Added October 28, 2022

  ★ ☆ ☆ ☆ ☆
  Extremely rude staff. Despite showing ID at the entrance, the staff have some sort of power trip where they treat you like you're not welcome in the store (I'm in my 30's, so clearly not a teenager).
  
  Definitely not going back here again. Maybe try welcome your customers into the store and not act like you want them to leave?
  
  Edit: this was also on 7/12 as per the other customers review, so clearly this staff member needs to fix their attitude.
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  Sarah O'Shea Added October 23, 2022

  ★ ☆ ☆ ☆ ☆
  Friday night 13 April at about 7pm My 18 year old daughter and I went to BWS Mentone to buy a carton of beer for my husband as a treat for working so hard. I was refused service because my 18 year old did not have ID on her. The store clerk was an older White man who was extremely rude and was unable to explain very clearly why, based on alcohol legislation I could not purchase the beer. In fact he advised I should have left my daught outside and should do this when trying to purchase beer at another retailer?????? I went home and checked legislation the only thing I found was a seller of prepackaged alcohol can refuse service if they are suspicious the purchaser is buying on behalf of a minor. I respect the law and understand this clearly. I have no idea why the store clerk was suspicious that I was buy a carton of Great Northern (old man beer) for my 18 daughter, who is of legal age anyway. Appalling service and experience I shall no longer purchase from BWS anywhere again and I will stick to buying at COSTCO, Liquiorland or one of the many other retailers. Thanks for nothing Safeway BWS.
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  Ivan Vrionis Added October 05, 2022

  ★ ☆ ☆ ☆ ☆
  Extremely rude and poor service. Absolute waste of time going into this store.

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